Our Factory
We, M/s Lianyungang Hytten Meter Co.,Ltd. Locates at Lianyungang City-the East Bridgehead of Eurasian Continental Railway Bridge, Established in 2008 with amount of investment of 50 million RMB. The company occupy an area of 26000 square meters. The building area is 18,000 square meters. The management team was constituted by production management, professional engineer, salesman, skilled worker with many experience in this filed for more than 30 years. Our company is a product development, manufacturing, sales in one enterprise. Our main products are Medium and High grade water meter for Export, include hot &cold water meter. Small and large caliber removable water meter (Including LXLC & LXXG series) and Smart water meter series.
Passed ISO9001 Quality Certificate in Mar.2012. In the same year in July. The water suppliers bureau of Southeast Asia was certified. The product conforms to GB/T778, ISO4064.
Since its establishment, the company has gradually established and improved product "Zero Tolerance " quality control based on the export water meter, which have been exported to more than thirty countries, covering Europe, Southeast, Asia, the Middle East Africa, South & North America and so on. Focusing on quality improvement and technological innovation. We has established a set of scientific and effective management system, which follows the principle of "Integrity, Quality, Efficiency"and the tenet of "Human First, Scientific Development". Under this system, we are working hard for better quality, better technology and better service.
We look forward to sincere communication and cooperation with friends from home and abroad. We still stick to provide excellent quality, reasonable price, quick delivery and best after-service for our clients.
Our Product
Large-diameter water meters, small-diameter water meters, smart water meters, ultrasonic water meters, accessories, valves, etc.
Product Application
Residential water supply, industrial and commercial water use, agricultural irrigation, water management, etc.
Production Equipment
Water meter calibration device, series calibration device, ultrasonic pen water meter verification device, pressure tester, injection molding machine, laser engraving machine, steel plate printing machine
Our Certificate
ISO9001 ISO4064 GBT 778 MID CE
After-Sales Service
Dear Customer: Thank you for choosing our water meter products. We understand that reliable products are just as important as professional after-sales support. Therefore, we have established the following comprehensive after-sales service commitment to ensure your peace of mind from installation to long-term use.
We uphold the philosophy of "Accurate Metering, Heartfelt Service," establishing a rapid response, professional, and efficient service system, committed to becoming your most trusted partner in water management.
1. Product Warranty Service
Warranty Period: 1-2 years free warranty service from the date of product installation and acceptance (subject to the product manual or contract).
Warranty Scope: Under normal use conditions, we provide free repair or replacement for performance failures caused by defects in product materials or manufacturing processes.
Warranty Certificate: Valid product purchase certificate or contract document is required.
2. Technical Support and Consultation Service
Free Consultation: We provide 24/7 telephone, online customer service, and email technical support to answer questions regarding product installation, use, reading, and daily maintenance.
Remote Diagnostics: For smart remote water meters, we offer remote data diagnostic services to assist in analyzing abnormal water usage and troubleshooting potential faults.
Technical Documentation: We provide free electronic product manuals, installation guides, and operation videos.
3. Installation and Commissioning Guidance
Professional Guidance: We provide detailed installation specifications (including pipe compatibility, installation environment requirements, etc.). For large projects or complex models, we can arrange engineers for on-site or online commissioning guidance (as agreed in the contract).
Initial Calibration: We ensure that all products undergo rigorous factory calibration before installation and meet national metrological standards.
4. Maintenance and Inspection Services
Regular Inspections: For industrial and commercial users and bulk installation projects, we offer regular on-site inspection services to check the water meter's operating status, battery level (if applicable), and data upload functionality.
Preventative Maintenance: Based on the product's operating environment and service life, we provide professional maintenance recommendations to extend the product's lifespan.
5. Fault Response and Handling
Response Time:
Initial response within 30 minutes of receiving a service request.
Simple issues can be resolved via phone/online guidance.
For on-site service, depending on the location, an engineer will arrive within 24-72 hours within the city (specific arrangements for remote areas will be negotiated).
Processing Flow: Fault Diagnosis → Solution Determination (Repair / Replacement) → Efficient Processing → User Acceptance → Service Record Archiving.
6. Metering Calibration and Verification Support
During the warranty period, if there are doubts about the metering accuracy, a free return-to-factory verification can be requested.
We provide support for contacting third-party verification agencies that meet national standards and assist in completing the periodic verification of water meters.
7. Parts Supply and Replacement
We guarantee the supply of core components for products with a lifespan of over 10 years.
We provide genuine original parts to ensure that the performance and reliability of the replaced product are not affected.
1. Contact Customer Service
Submit a service request through the service hotline, online customer service on the official website, or email.
2. Problem Description
Provide the product model, serial number, purchase date, fault symptoms, and on-site photos/videos.
3. Rapid Response
Our customer service engineers will conduct an initial diagnosis and determine a solution.
4. Service Execution
We will provide remote guidance or schedule an on-site service appointment.
5. Problem Resolution
We will complete the service, and you will confirm the results.
6. Service Follow-up
We will conduct a follow-up visit after the service to ensure the problem is completely resolved.
The following situations are not covered by the free warranty, but we can provide paid services:
1. Damage caused by force majeure events such as natural disasters, fires, or freezing temperatures.
2. Malfunctions caused by improper installation (not under our guidance), unauthorized disassembly or modification, improper use, or human-caused damage.
3. Exceeding the product's stated warranty period.
4. Wear and tear and scratches on the product under normal use.
Professional Team
We have certified metrology engineers and an on-site service team.
Nationwide Network
We have service outlets or contracted service providers in major cities, supporting rapid localized response.
Spare Parts Warehouse
Establish central and regional spare parts warehouses to ensure rapid parts supply.
Digital Management
Provide smart water meter users with dedicated data platform access, enabling them to independently query and manage water usage data.